Our story: WHY we built Bighorn Web Solutions. Learn more →
Our story: WHY we built Bighorn Web Solutions. Learn more →
Our story: WHY we built Bighorn Web Solutions. Learn more →
Our story: WHY we built Bighorn Web Solutions. Learn more →
SPS (Southern Prosthetic Supply Company) is a leading supplier of orthotic and prosthetic products and related clinical solutions dedicated to supporting healthcare providers and patient care. With a focus on partnership and service, SPS strives to give clinicians back time to spend with patients by delivering a comprehensive portfolio of products, responsive customer support, and distribution capabilities designed to adapt with evolving healthcare technology and policy. The company emphasizes exceptional service, efficient distribution, and the resources practitioners need to improve patient outcomes, positioning itself as more than a product supplier but a long-term partner in practice growth and clinical success.
SPS issued a formal RFP to identify an implementation partner to lead a comprehensive website upgrade focused on improving usability, self-service functionality, and search performance across its ecommerce platform. The initiative was driven by the need to modernize an outdated user experience, reduce friction in core customer workflows such as ordering, invoice payment, and returns, and enable customers to more easily find and purchase products at scale.
In addition to UX and functional improvements, SPS required a partner with the technical depth to design and implement a scalable solution that integrates cleanly with its existing enterprise systems, including Oracle Cloud (Fusion), while supporting future extensibility, security, and operational reliability.
Bighorn partnered with SPS to deliver a structured website upgrade focused on usability, self-service efficiency, and system reliability. The engagement began with a detailed UX and functional audit to identify friction points across navigation, search, and core customer workflows, including ordering, invoice payment, order history, and returns.
From there, Bighorn defined a phased implementation plan that prioritized high-impact improvements while minimizing operational risk. The solution was designed to integrate cleanly with SPS’s existing enterprise ecosystem, including Oracle Cloud (Fusion), ensuring data integrity, security, and scalability. By aligning platform capabilities with SPS’s operational requirements, Bighorn helped establish a modern, extensible commerce foundation that supports both current needs and future enhancements.
SPS serves a highly specialized customer base that depends on speed, accuracy, and reliability to support patient care. For these customers, inefficiencies in search, ordering, or account management create real operational burden. The upgraded platform was designed to remove that friction by making critical self-service actions intuitive, fast, and dependable.
The result is a digital experience that supports SPS’s mission—giving clinicians time back to focus on patients—while providing the operational stability required for long-term scale.
